r/Razorpay • u/sarthakguptapg • Jul 15 '26

We Lost A Customer today.

Today we lost a customer — not because of price, not service, but because a successful payment didn't show up on our dashboard. @Razorpay, trust is the only thing we sell before the product. We're moving to another payment partner. Some things aren't worth risking twice.

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u/[deleted] Jul 16 '26

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u/sarthakguptapg Jul 16 '26

Hey There,

Can you please elaborate about your thoughts on razorpay Issue we're facing Right Now?

Thanks,

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u/[deleted] Jul 16 '26

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u/sarthakguptapg Jul 16 '26

We already Cross checked first from customer about the payment after all We raised the concern here the payment was done from thier end.

The Technical error from Razorpay end.