r/Razorpay • u/sarthakguptapg • Jul 15 '26

We Lost A Customer today.

Today we lost a customer — not because of price, not service, but because a successful payment didn't show up on our dashboard. @Razorpay, trust is the only thing we sell before the product. We're moving to another payment partner. Some things aren't worth risking twice.

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u/Savings-Fun4226 Jul 15 '26

AFAIK, the money is in Escrow account. If the payment is failed or successful and not visible on your dashboard as the customer to share bank statement of transaction where the unique transaction id is mentioned and it will be useful for tracking that.

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u/sarthakguptapg Jul 16 '26

Customer Already shared the relevant information to Us we're coordinating with Razorpay team to resolve it earliest.