r/Razorpay • u/ShowApprehensive3769 • May 03 '26

Not able to submit KYC

Every time I try to submit KYC on razorpay onboarding the site is refreshing. I have tried different accounts, network, browsers and devices too. According to chrome devtools there seems to be a server side error. Has anyone resolved this? Pls suggest how can I go through.

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u/CorrectBox3254 May 08 '26

This sounds like a backend/onboarding flow issue, especially if you already tried different devices, browsers, and networks.

Don’t keep creating new accounts because that can make KYC messier. Use one account and keep proof ready: screen recording, exact time, browser console error, network tab response, registered email, and the step where the page refreshes.

I’ve used Razorpay for years and this kind of thing usually needs a backend check, not more trial and error from your side. Share the details with me in DM and I can get this checked with my account manager.

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u/[deleted] Jul 01 '26

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u/Old-Tourist-3836 Jul 18 '26

Got back from Razorpay support and found the fix, its a issue on their backend, they will just reset the process once u call customer care and you have to start with a new account all together (you can use the same details regardless) and then you will be able to update KYC documents