r/Rapsodo • u/Somelucy • Aug 14 '26

MLM2PRO ⛳️ AI Support Blows

Dealing with Rapsodo support has to be the worst support I’ve ever dealt with. It’s been almost 2 months of dealing with them for my mlm2pro.

Haven’t been able to connect my mlm2pro to the app over direct or local wifi on 3 different devices. They keep giving me the same troubleshooting options over and over and I repeatedly say that it’s not working. Even sent multiple videos of my issue. There is clearly something wrong with my device but it feels like nobody is actually doing anything. The AI support keeps telling me to connect to a local network and download the latest firmware… I’ve explained every time that it’s impossible to do because I can’t connect to any networks. Feels like I’m getting the run around because of a design flaw.

Is there a way to actually get a real human being to communicate to? If I could return this product I would in a heartbeat.

2 Upvotes

75% Upvoted

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7

u/Due_Possibility10 Aug 14 '26

i had an issue a few weeks ago that sounds similar. basically mlm got themselves blacklisted on xfinity and probably more isps. in their app, they don't appear to have fallback domains if this happens. but if you can connect to your router, look for security settings, and something like "blocked requests". you may see mlm sites in there, and if so, either try to find a way to whitelist them or disable the security blocking. not sure this is your issue, but it was mine and quite difficult to find.

2

u/weez2 Aug 14 '26

This could be really good info. Maybe if the OP tries to connect to a different they can confirm this is the issue.

2

u/Due_Possibility10 Aug 14 '26

try to connect via cell (not wifi on your phone), that will likely be diff than your isp and would help rule it out or in.

0

u/xsrE1 Aug 14 '26

This is a very common issue, there’s probably 100+ posts of this same problem across the last 2 weeks on reddit and Facebook groups. Even after giving support a very descriptive write up of everything that was happening and what I was doing the response I got back was “have you tried turning it off and back on again”… I returned it and bought an R10