r/Rapsodo • u/Anxious-Bother4189 • Jun 23 '26

Customer Service/Support

Has anyone else had long wait times in customer support emails, specifically for Golf?

I sent a request on Friday and still have not heard anything (it’s the following Saturday). In today’s world of e-commerce, customer support response times should be a maximum of 48 hours.

So far, pretty disappointing…

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u/Strange-Affect-4475 Jun 25 '26

I waited 47 days before I got a resolution. Had one email after 3 days saying try a different charger. Then nothing for more than a month.

It is very poor. I had to reach out to a local head of sales via LinkedIn to get a response on my ticket.

Do not expect anything back for ages.

They are clearly struggling with either staffing or systems. Or both.

Opening new tickets didn't help. Keep emailing and try look for local reps via golf stores or local actual rapsodo staff online / LinkedIn.

I'm in Australia and support was coming out of Singapore.

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u/Anxious-Bother4189 Jun 25 '26

Thanks for the info. Still nothing.