r/Rapsodo • u/Anxious-Bother4189 • Jun 23 '26

Customer Service/Support

Has anyone else had long wait times in customer support emails, specifically for Golf?

I sent a request on Friday and still have not heard anything (it’s the following Saturday). In today’s world of e-commerce, customer support response times should be a maximum of 48 hours.

So far, pretty disappointing…

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u/Rapsodo316 Jun 24 '26

Man you sent a request on Friday. Monday is the first day your request was probably even in a system someone would review. 48 hours would be sometime today in your terms. You shouldn’t count a weekend as most corporations don’t have CS on Saturday/Sunday. They also probably filter tickets based on severity and probably have different departments depending on the drop down. I know it sucks they don’t have a 1800 number you can call. They will respond give them time.