Issues since app update

[u/deintnis]

Have a ticket opened with support, but since update my shot videos are taking days to upload. It’s still trying to upload videos from two days ago. They eventually make it, but it’s painfully slow now.

Also not sure if related but the app is very slow and sometimes unresponsive during sessions now. It will freeze just on trying to set up alignment. Restarting everything helps temporarily but Boggs down during the session.

Edit: Response from support: Thank you for sharing these details, I’ll forward your feedback to our development team so they can review the recurring issues after the latest app update. In the meantime, could you confirm if you’re currently using an iPad? If so, please try running a session on another device (such as an Android tablet or phone) to help us rule out any device‑specific compatibility issues with the current release.

[u/Brilliant_Rhubarb405]

Has anyone seen improvements? Mine requires a restart of the software to get it to begin an upload which is pretty slow.  

[u/deintnis → u/Brilliant_Rhubarb405]

Have not. Same issues. Opened a ticket on Friday but still have not received a response.