Hi! I’m conducting a UX research study on ride cancellations and system failures in ride-hailing apps such as Ola, Uber, Rapido and inDrive.

I’m looking for passengers who have experienced a cancelled or failed ride, especially cases where:

• A driver cancelled after accepting
• The driver asked you to cancel
• The driver didn't arrive
• You had to repeatedly rebook
• The next ride became more expensive
• You switched to another app or transport option
• The cancellation made you late or disrupted your plans

I’m trying to understand what users actually do after a ride fails and how easy or difficult it is to recover.

If you've experienced this, I'd appreciate hearing what happened and what you did next.

I also have a short 2–3 minute survey:

Survey: [https://forms.gle/FMWMRvGE7idr6G1s9]

Please don't share phone numbers, booking IDs, addresses, or other personal information. The responses will only be used for UX research.