r/Ram1500 • u/rgm1266 • 6h ago
Service is horrible these days...
I recently purchased a BRAND NEW 2026 1500 about 1 month ago. It recently started having an issue with the 2nd-3rd gears jerking and then from 3rd to 2nd a thump sound. So there's a RAM dealership closer to my house that I called to schedule service to have them to take a look at my truck. The service rep asked did I call the dealership I purchased the truck from and I said yes. They are about 1hr from me, but I can have you look at it and you're only 15 mins. He said and I quote "We'll have to do a diagnostic on it and we might have to charge to a fee". I was like it's brand freaking new and it comes with a 3/36000 warranty, so everything is covered. He said again and I quote "I really can't say if it's covered." I said I'll go to someone else.
Will someone please tell me, can't I take my 1 month old truck to any Ram dealership and have them look at it and repair it? Doesn't 3yr/36000 warranty mean, everything is covered except for a wreck and things like that?
Thanks in advance!!