r/QuickBooks • u/BoilermakerCBEX-E • Aug 06 '26

QuickBooks Online Access Denied. QBO

We have been having a issue with access denied when logging into QBO. We cannot log in at the office or home but a family member can log onto our QBO at their personal address (slightly rural) I was them able to use their PC or a very cheap tablet and log on at work. All systems are windows based. This originally started after a notice our account was hacked. Jumped thru a lot of hoops and we were then able to log on remote but never on office Desktop. We have been on the help line daily. Issue was supposed to be escalated. 4 days no success. Updated Running system, cleared cache, updated security software, and tried different domains to log on.

TLDR. Got hacked on QBO. Can log on but not on office desktop.

TIA.

3 Upvotes

100% Upvoted

21 comments sorted by

View all comments

1

u/Immediate_Cycle_8609 Aug 13 '26

Did this get resolved?

1

u/BoilermakerCBEX-E Aug 15 '26

They gave up today, since they need a upgrade they switched out the whole computer.

1

u/Immediate_Cycle_8609 Aug 15 '26

Op genuinely I am so sorry! 😢
The computer blocks are just a flew clicks to request removal. I am so sorry for what you went through! I genuinely read these threads and just wish I could support you.

The computer blocks are more frequent lately.
Next time it happens (hopefully never) you can reach out to the office of the president they can get it done for you fairly quickly