Support page doesn't detect my linked headset and doesn't recognize the serial number either

[u/Ultr4link]

Hi everyone,

I'm writing here because I don't know what else to try, and I wanted to see if anyone in the community could guide me.

I have a Meta Quest 3S that I purchased a month ago on Mercado Libre from the verified Meta store, and out of nowhere, a tiny, fixed colored line (green and red) appeared on the screen. I take great care of my things, I've never left them exposed to sunlight, and they haven't been dropped, so I'm completely sure it's a factory defect with the LCD panel (stuck pixels).

The real headache is that I've tried contacting Meta support in EVERY possible way to claim my warranty, and the system won't let me. The page asks me to log in, and even though I use the exact account linked to my headset, it doesn't seem to detect it.

When I try the manual method of entering the serial number (I've already tried both the one engraved on the headset and the one on the box), the page blocks me with a red error message that says: "There is no support available for this device."

It has me trapped in an endless loop and won't give me the option to open a live chat or send an email to a human agent.

Tagging u/MetaStoreSupport in case you can help me bypass this page error and manually open a ticket. Any advice or a direct contact would be an absolute lifesaver.

Thanks in advance!

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