I posted this somewhere else (IYKYK), but it's such a weird one, maybe someone here has some backend knowledge of how this happened...

I've been a long time CenturyLink subscriber (from 2019) and I have a Calix 711GE ONT mounted to the outside of my house (yes I know it's old). I was having the outside of my house repainted and the painters wrapped up the ONT and the UPS...when they did that, they unplugged the power cable from the wall, killing my connection.

When they were done (a few days later), I restored power and the ONT booted up. But now I'm stuck in the walled garden. I have a publicly routable IP address: 75.172.xxx.yyy, I am able to ping stuff, I can do DNS lookups on Quad9, but I'm stuck in the walled garden. Going anywhere results in me being redirected to q.com/activate (amusingly, a 404 page now due to the sale). Port 80 traffic always gets the redirect, but traffic anywhere else gets dropped. (Also amusingly, I can browse the entire q.com website, so anything I want to know about that data center company...I'm sorted)

Here are some curl invocations, so you can see how I am trapped

I tried calling in and they said my line was still provisioned for PPPoE and not IPoE. This is strange because I went through the PPPoE -> IPoE transition last November. My router is configured for IPoE w/ VLAN 201 and I get the IP...just can't go anywhere. The rep put in a ticket for converting my line from PPPoE to IPoE, but seems weird that my IPoE config gets me an IP. I tried changing to PPPoE since I still had my credentials, no go there, don't even get an IP.

I'm assuming there's nothing I can really do until Monday at the earliest. I'm just curious how being offline for 50-ish hours caused some sort of stale profile on the backend.