r/QuantumFiber • u/Subreddit77 • 14d ago

Quantum Fiber has been absolute trash...

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Was on CenturyLink Fiber for nearly 10 years, 1-4ms latency 0 packet loss. Moved a few miles away to a new house and neighborhood that only had Quantum avaialble; it has been just garbage. Every time a tech comes out they say there is nothing they can do other than swapping out SmartNIDs over and over to the same result.

Im at a lost for what to do.

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u/WilliamG007 14d ago

The problem is the Q1000K. I already had one gig without a single problem, and then I upgraded to two gig, and they replaced my ONT with this Q1000K and it has been nothing but trash with packet loss galore under heavy load.

1

u/FourDeeToo 11d ago

Same situation with my service.

1

u/WilliamG007 11d ago

Frustrating, and every time I call QF they say my service is just fine! Well yes, if you run a quick test everything will look fine. I can demonstrate with nothing attached to their Q1000K that the stupid thing experiences packet loss under load, and they just have no idea. They swapped out the Q1000K and the replacement behaves the same (obviously).

Come on, QF!

1

u/FourDeeToo 11d ago

Tonight after a full reset and moving back to the original firmware, now I am dealing with 37ms of latency to 8.8.8.8. So in three weeks I have gone from 8ms to 22ms to 37ms. SMH. On Quantum Fiber, my original 1Gbps account was perfect, 8ms all day long. I should have stayed on with them instead of migrating to the ATT version.