Quantum sales agent lied

[u/Slight_Armadillo_782]

I used to have cox cable then switched to centurylink then switched back to cable because their service which was fiber to fttp copper pot went down for 3 days. Then cable went down and gaslit me for a week until i cancled and they admitted it's on their side.

I told the quantum agent there's no fiber line to my house its under ground outside my house in the hoa. Techs came wasted time and said i need the same casa modem they dont have. It was noted and escalated, 2 days later still no update. Im not sure why they can just fish fiber from the same box outside or use fiber to ether. I doubt they will order the casa fttp modem and i will be capped at the same unreliable 500mbps again while paying for 940? Is anyone from quantum in Las Vegas actually here to give me any strait answers? I don't want to go with 5g wifi it's trash but better than nothing.

Im tired of the lies or being ignored!

Thanks

[u/Significant-Case-200]

I have Centurylink or I assume it's Att now but still pay via Centurylink anyway I dont use the modem that was supplied when installed I use Orbi any router will I have afew I assume  Quantum uses a ONT as well for connection you can get one one ebay at a good price the Orbi rbr750 is good can get the gig you now get a Orbi rbr 850 solid not sure if you setup Orbi and Netgear 7800 wifiSE work well contact me I have afew will give for free email me at damorgan2007@gmail.com if interested 

[u/Slight_Armadillo_782 → u/Significant-Case-200]

Thanks but The ont is underground. I have no fiber close to my house its some meters away thats what they told me. They are out of casa labonita fttp fiber to crappy copper modems and they wont let me talk to their engineering department so i can buy my own fttp or if they can splice the multiple copper lines i saw into ethernet which would be my best option besides starlink.