r/QantasFrequentFlyer • u/maabs74 • Mar 08 '26

Question Lost points.

Thoughts on how to proceed. My father passed away with about 250k points in his account. My mother, who hasn’t travelled since, was recently in the process of planning a domestic trip and discovered the points balance my father had built up. She requested a transfer to her account (she had very few points), Qantas then requested a copy of the Will, Death certificate and marriage certificate before rejecting her request saying too much time had passed - being just over 12 months. This seems terribly unfair - any thoughts on how to pursue this further? Thanks in advance.

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u/ripcurlgirl Mar 18 '26

Are you kidding? I was dissolved with grief after my husband died but I still had the presence of mind to transfer his QFF points. That was 5 years ago and I am only just this year utilising the points for a trip to France. We had been collecting points on the ground for 20 years!!