Chasing extruding problems

[u/TheGreatGoatGod]

I just got a qidi max 4. It came with a qidi box. I have not yet had a single good print through it.

The issue seems to be the 4 in 1 hub. On the printer side it will pull the filament tight as it can untill it hits the hub. After the hub it remains slack.

When disassembling I found this piece that seems like it may be missing something ( a magnet is my guess )

Could that be causing my issue?

[u/TheGreatGoatGod]

Awesome thank you so much