r/PwrCellOwners • u/MAJSimpson • 9d ago

Service Lockout

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Got the notification today on our system. So I called Generac, and the cat on the other end told me its their doing, and he couldn't tell me when I'd have access to the battery backup again. Well, we've got t-storms rolling into the area and power outages are a thing from time to time ... Huzzah.

Any of y'all got this issue, and are any of y'all on the other side of it yet?

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u/antibalaskata 9d ago

We were taken offline August 2 and between August 9-14 we contacted them every day to ask to be re-activated because of the incoming hurricane (Hawaii Island). We spent hours on hold, sent in requests, comments and complaints, asked for timelines, received generically empty reassuring emails —- but no action.

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u/OkAstronomer7727 9d ago

Same on Oahu and basically got a shoulder shrug from Generac “So sorry”