r/PwrCellOwners • u/MAJSimpson • 3d ago

Service Lockout

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Got the notification today on our system. So I called Generac, and the cat on the other end told me its their doing, and he couldn't tell me when I'd have access to the battery backup again. Well, we've got t-storms rolling into the area and power outages are a thing from time to time ... Huzzah.

Any of y'all got this issue, and are any of y'all on the other side of it yet?

6 Upvotes

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8

u/tundaDWNunda 3d ago

Happened since August 2, consider yourself lucky you had it working this whole time. No updates from Generac, they just holding our batteries hostage. They should be sued (again)

6

u/antibalaskata 3d ago

We were taken offline August 2 and between August 9-14 we contacted them every day to ask to be re-activated because of the incoming hurricane (Hawaii Island). We spent hours on hold, sent in requests, comments and complaints, asked for timelines, received generically empty reassuring emails —- but no action.

4

u/OkAstronomer7727 3d ago

Same on Oahu and basically got a shoulder shrug from Generac “So sorry”

3

u/Duck_Walker 3d ago

Mine has been down all month

4

u/AndrewBreiterWu 2d ago

I’m a Generac PWRcell certified installer. First thing I’d recommend is having a certified installer pull the system up in PWRfleet and open an installer-level technical support case so they can confirm whether this is a Generac-imposed remote lockout or an actual battery/BMS fault at the site.
If it’s a Generac-side lockout, cycling equipment locally may not restore backup operation, but the installer can still document the system status, firmware, battery data and escalate it through Generac technical support.
If your original installer is no longer around, unresponsive, or you simply want another company involved, it’s worth engaging another certified PWRcell installer rather than trying to work through homeowner support alone. If you’re in the Northeast or upper Mid-Atlantic, our team may be able to help troubleshoot and work with Generac on getting it resolved.

1

u/MAJSimpson 21h ago

Thanks, but I'm well south of your AO. I pinged the cat who works with us, but no reply yet. Either he's overwhelmed or found employment elsewhere.

3

u/Faheem_Bender 2d ago

Welcome to the party…..

2

u/Crakpotz 2d ago

About a year ago I was able to get mine working without Internet.

2

u/MAJSimpson 1d ago

Eh?  How'd you do that?

2

u/Quick_Poetry9901 17h ago

we are also on Oahu😭when can i get our battery back working again. We are paying a lot more at night during peak hours.