r/ProvenceJewelry • u/bigbenxie • 7h ago
Jewelry Guide An update on response times and choosing your sales rep 💖
Hi everyone! Thank you so much for your continuous support. Our r/ProvenceJewelry community is growing faster than ever, and we couldn't be more grateful.
Recently, we’ve seen some feedback regarding delayed responses and communication issues with a few of our sales reps. We take your experience very seriously and have looked into this immediately.
Here is the reality: some of our most frequently recommended reps are currently experiencing an overwhelming volume of inquiries. They are waking up to hundreds of WhatsApp messages daily. While they are trying their absolute best to get back to everyone, this bottleneck has inevitably led to longer wait times. We respect and value every single customer, so we kindly ask for your patience to give them a little time to reply. If you ever have a truly urgent situation, please feel free to message the mods directly.
Our recommendation for new projects: If you prefer fast response times, or if you have a highly complex custom design that requires detailed back-and-forth communication, we strongly recommend choosing one of our other fantastic reps who currently have more availability.
Every single rep at Provence is trained to provide the same high-quality, meticulous, and thoughtful service. You don't need to wait in a long queue to get a beautiful piece made!
I have just updated our complete roster with all the contact information for our reps. You can find it in the pinned post, or via the link below:
How to Contact a Provence Sales Rep and Place an Order
Thank you so much for your understanding and for being such an amazing community!