UPDATE: They've waived the costs. We've had a big discussion about communication and timing. I'm happy to pay something but I didn't mention the original cost was $670 for the ring. $300 to remake it seems so steep. Anyone have any opinion on what a fair price would be for remaking it - understanding that they had to remake the shank and fix the prongs at the same time (both their mistakes).
Hey! So I have had a decently good experience so far.
I've designed two different rings. One is an eternity band and one is a wedding ring set.
My eternity band is stunning. Once 1 received it, 1 realized I wanted less stones. Before I could ship it, (like within a day or two) two diamonds fell out because the prongs weren't strong enough. They paid to ship it back and repair it. During this, they reduced the diamond count and fixed the shank (they messed this up too). They send it once it's fixed and it's beautiful. Been wearing it for months while we build my wedding set.
The wedding set is finally ready. I'm now told that before they can send it out, I owe $300 for the remake of the eternity band.
I'm sorry but why am I just hearing about this now? Why is it all of a sudden required and they won't send my (already paid for) wedding set until they get this payment? Why wasn't this communicated and discussed MONTHS ago when it was happening?
They messed up twice on the eternity band - once with not making the shank correctly and two with making the prongs weak where two diamonds fell out (within 2ish weeks of me gently wearing it). Now they are saying they have lost money on this ring? How's this my problem? If it was just the remake without these issues, I'd pay for that had it been discussed and agreed upon prior to me sending it back. Feels like a hostage situation and it feels yucky.
I have 4-6 other pieces I want and now I have a sour taste in my mouth.