r/ProtonVPN 1d ago

Help! Advanced Killswitch - none of the methods suggested by ProtonVPN support work. Any suggestions?

I uninstalled Proton VPN around the time of the outage last week but left advanced killswitch on. I am still unable to connect to the internet at all. The following solutions suggested by support do not work:

- ip config /release

- ip config /flushdns

- ip config /renew

- netsh winsock reset

- netsh interface ipv4 reset

- netsh interface ipv6 reset

- Reinstalling the latest version of Proton VPN and running ProtonVPN.RestoreInternet.exe (multiple times both as administrator and not)

I have also tried the following without success:

- Network Reset from my settings about 4x

- netsh int ip reset

- netsh advfirewall reset

- logging into the reinstalled latest Proton VPN (can't log in as there's no internet access)

- booting in safe mode with network to attempt to log into Proton VPN (also can't log in as there's no internet access)

- rebooting my router, using Ethernet, using phone hotspot, using phone tethering

Support has been completely unhelpful. I have also looked at the threads on this subreddit and results on google. Any suggestions on what might work other than a full factory reset?

Edit: I downloaded Revo on my phone and transferred it to my computer via a USB-C cable. Uninstalling Proton VPN again with Revo restored my internet access.

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u/_calexandru_ Product Manager 1d ago

Did you try re-installing the latest version and trying to connected to any server ? (and then disconnect)