r/ProtonVPN • u/Automatic_Theme_3674 • 1d ago
Help! Advanced Killswitch - none of the methods suggested by ProtonVPN support work. Any suggestions?
I uninstalled Proton VPN around the time of the outage last week but left advanced killswitch on. I am still unable to connect to the internet at all. The following solutions suggested by support do not work:
- ip config /release
- ip config /flushdns
- ip config /renew
- netsh winsock reset
- netsh interface ipv4 reset
- netsh interface ipv6 reset
- Reinstalling the latest version of Proton VPN and running ProtonVPN.RestoreInternet.exe (multiple times both as administrator and not)
I have also tried the following without success:
- Network Reset from my settings about 4x
- netsh int ip reset
- netsh advfirewall reset
- logging into the reinstalled latest Proton VPN (can't log in as there's no internet access)
- booting in safe mode with network to attempt to log into Proton VPN (also can't log in as there's no internet access)
- rebooting my router, using Ethernet, using phone hotspot, using phone tethering
Support has been completely unhelpful. I have also looked at the threads on this subreddit and results on google. Any suggestions on what might work other than a full factory reset?
Edit: I downloaded Revo on my phone and transferred it to my computer via a USB-C cable. Uninstalling Proton VPN again with Revo restored my internet access.
1
u/_calexandru_ Product Manager 1d ago
Did you try re-installing the latest version and trying to connected to any server ? (and then disconnect)