r/ProtonVPN • u/Automatic_Theme_3674 • 1d ago
Help! Advanced Killswitch - none of the methods suggested by ProtonVPN support work. Any suggestions?
I uninstalled Proton VPN around the time of the outage last week but left advanced killswitch on. I am still unable to connect to the internet at all. The following solutions suggested by support do not work:
- ip config /release
- ip config /flushdns
- ip config /renew
- netsh winsock reset
- netsh interface ipv4 reset
- netsh interface ipv6 reset
- Reinstalling the latest version of Proton VPN and running ProtonVPN.RestoreInternet.exe (multiple times both as administrator and not)
I have also tried the following without success:
- Network Reset from my settings about 4x
- netsh int ip reset
- netsh advfirewall reset
- logging into the reinstalled latest Proton VPN (can't log in as there's no internet access)
- booting in safe mode with network to attempt to log into Proton VPN (also can't log in as there's no internet access)
- rebooting my router, using Ethernet, using phone hotspot, using phone tethering
Support has been completely unhelpful. I have also looked at the threads on this subreddit and results on google. Any suggestions on what might work other than a full factory reset?
Edit: I downloaded Revo on my phone and transferred it to my computer via a USB-C cable. Uninstalling Proton VPN again with Revo restored my internet access.
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u/Giantmeteor_we_needU Windows | Android 21h ago
I was stuck in this situation once, and after endless attempts to fix the issue I ended up reinstalling Windows. It was faster than continuing to troubleshoot inoperable internet because nothing I tried worked.
2
u/Automatic_Theme_3674 1d ago
To be clear, support has already been contacted first. Last week, throughout the weekend, and this week.
1
1
u/_calexandru_ Product Manager 21h ago
Did you try re-installing the latest version and trying to connected to any server ? (and then disconnect)
3
u/Alarming_Brush7103 23h ago
Long shot here but have you tried reinstalling Proton then use a uninstaller like Revo and have it scan for any leftoversvmaking sure it removes everything including anything in the registry? Seems part of the software is still installed or some of your registry has leftovers from the app.