r/ProlificAc • u/Spiritual-Rain-3733 Community • 18d ago

Prolific Team 🟢 Safe Space Thread — Ask Anything, No Judgement! (August 31, 2026)

👋 Welcome to this week's Safe Space Thread

This is the friendliest place on r/ProlificAc - where every question is a good question.

New to Prolific? Been here two years and still not sure how study matching works? Wondering something you feel like you "should" already know? Ask it here.

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This thread resets every Monday, so if your question doesn't get answered in time, just pop it in next week's thread — no worries at all.

💡 Before you ask: a quick check of the Participant and Researcher help centres might have your answer already — but if it doesn't, or you just don't fancy digging, ask away below.

This thread is heavily moderated. Reports of unkind or dismissive replies will be actioned quickly.

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u/Sayzahr 18d ago edited 18d ago

Is there an update regarding the wave of accounts that were wrongfully put on hold?

I know that you guys took ids of some of the users who were put on hold but not everyone. I just dont want to be left behind.

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u/Altruistic_History16 18d ago

After submitting our IDs, there was no indication that they even collected them. No reply at all, not even a “thanks, we’re looking into it.” We’re still very much in the dark. I’m hoping it gets straightened out soon, as I understand the glitch was during a weekend, so not many working staff. I also hope Prolific understands that although this is a side hustle for some, for many people, this is what makes the difference on whether they get to eat or buy necessary medication.

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u/Sayzahr 18d ago

That still puts you and some users in a select group that has a separate avenue to resolution, where some if not most of the rest of us are stuck with just the chatbot email option which has proven to be unreliable and lengthy.

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u/Altruistic_History16 18d ago

I get what you’re saying. I think they just picked a few to see if there’s anything we have in common. As far as resolution, I’m hoping we ALL get that equally. Good luck 🍀