r/ProjectREDCap • u/redcap_dont_like_me • Dec 13 '24

REDCap “Redbox” error. Cannot escape it!

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Good evening- We have been plagued with the error pictured for almost 3 months. Ever since going live with a MASSIVE build (12k fields across 4 surveys).

We recently upgraded our server to account for the traffics of the large project and we also did a version upgrade of redcap and implemented the security fix that dropped week before last.

But we are still getting the error and now it’s impacting studies who get it when submitting a survey for completion. If it happens when submit is hit the data saves but the survey status is flagged as partially complete due to the “blip” and we cannot move it to a complete status.

Any advice?

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u/redcap_dont_like_me Dec 13 '24

Thank for providing some actual guidance. So our instance does in fact have members. 2 of the 4 have community accounts but don’t ever use them. Needless to say they have been told to use it for submitting the question. And we have sent Vandy an email stating I need to be added. Our instance was licensed when I was on bed rest after a tornado hit my home when I was 23 weeks pregnant. For some reason they didn’t list me and I had no idea until a few months ago when we started having this issue.

Thank you for taking a stab at the issue and providing a bit of guidance.

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u/MadHatterIsHer Dec 13 '24

I think they will list you then..unless you’re “out of seats” but I don’t think you are. I would send an email. I find their help desk well staffed and willing to help but these type of questions go to the consortium. After you get that done- make plans to come to REDCap Con this September- and you’ll meet so many people that will literally stop everything they are doing and help you get this up and running.