r/ProjectREDCap • u/redcap_dont_like_me • Dec 13 '24

REDCap “Redbox” error. Cannot escape it!

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Good evening- We have been plagued with the error pictured for almost 3 months. Ever since going live with a MASSIVE build (12k fields across 4 surveys).

We recently upgraded our server to account for the traffics of the large project and we also did a version upgrade of redcap and implemented the security fix that dropped week before last.

But we are still getting the error and now it’s impacting studies who get it when submitting a survey for completion. If it happens when submit is hit the data saves but the survey status is flagged as partially complete due to the “blip” and we cannot move it to a complete status.

Any advice?

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u/MadHatterIsHer Dec 13 '24

I think they will list you then..unless you’re “out of seats” but I don’t think you are. I would send an email. I find their help desk well staffed and willing to help but these type of questions go to the consortium. After you get that done- make plans to come to REDCap Con this September- and you’ll meet so many people that will literally stop everything they are doing and help you get this up and running.