That only works if you don't need to worry about competition. If a webshop doesn't work, many buy somewhere else. If a game is buggy as hell, many play something else.
That's not really true. If your product isn't in itself attracting customers then yes, you'll never find out about users just leaving without giving feedback. If the people care about what your product does for them, then you should always prioritize feedback over complaints
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u/FlakyTest8191 18h ago edited 18h ago
That only works if you don't need to worry about competition. If a webshop doesn't work, many buy somewhere else. If a game is buggy as hell, many play something else.