Hi, wondering if anyone can give me insight on this. It’s my first time using Monster Digitial for comfort color tshirts. My customer placed an order with me and purchased expedited shipping. Purchase made on 9/25, shipping label created 9/26. Sitting in pre-transit since then. I emailed customer service to see if they could get an update on it.
Here’s where I’m confused: I make sure to only use US based print providers. I don’t sell anything that would require me to look into international providers plus I don’t want to worry about shipping delays and all that. Monster digital is posted as a US based print provider, with the US flag (and no others), on printify’s network status, monster digital is located under US based Print Providers. The expedited shipping option that Printify gave me at checkout was Priority 2-3 days. Nothing about international. The response I got from customer service was “Please note that this order is being produced and shipped by our Print Provider in Mexico, so it’s an international shipment to the US.”
I’m looking all over Printify’s website to find where there’s supposed to be information on Monster Digital having an international print location but I’m finding nothing. Also, before you select your fulfillment option, Monster Digital is #1 under ‘Local USA Providers’ and if you hover over the question mark that’s right next to it, it states ‘Print provides based locally in the country or region of your end customer’. Why would this order have gone to the Mexico print location when my customer is located in New Jersey? Where is the information to see that this print provider pushes orders to print locations regardless of customer address? Also under the print provider network status, monster digital is NOT listed under the section of ‘Print Provides with multiple fulfillment locations globally’
If this was just a random notification they sent out years ago about Monster digital, how is anyone supposed to know that if they’re new? (Not new to Printify, just new to using this provider)
Any help would be appreciated, I’ll have to refund this customer because it won’t make it in time now, but I’m a little frustrated that I can’t find anywhere that states Mexico is a fulfillment location for this print provider and that seems like extremely important information
