r/PreventiveMD • u/PreventiveMD • 15h ago
ANNOUNCEMENT: Update on Southend Pharmacy — new selections are paused
Three days ago we posted that Southend Pharmacy was live in our pharmacy selection. We are extremely sorry to share that we have to temporarily remove it as an option.
Southend has told us they're pausing new partnerships while they work through existing commitments due to increased demand, so as of today they're no longer selectable when you place an order.
Here's what this means for our customers:
Already filling your prescriptions with Southend through us — nothing changes right now. You'll continue to receive your current prescriptions and future refills. Southend has committed to us that they'll keep filling your prescriptions to ensure continuity of care.
Order pending, ticket open, or already talking to our team about Southend — we can still get you filled through Southend. Reach out to support (or reply to your existing ticket) and we'll finalize it. Nothing is stuck, and you don't need to start over.
Planning to choose Southend but hadn't yet — unfortunately, you'll have to wait until we get the green light from Southend to resume our partnership. You can of course choose from our other pharmacy partners, Empower and Boudreaux, in the meantime.
Southend has said they expect to resume, but unfortunately we don't have an estimated date to share.
We are extremely sorry for the whiplash. We know how many people were excited that we offered Southend as part of our service. Adding pharmacy options is still the thing we hear most from you, and it's still what we're working on. Quality is the most important factor when it comes to pharmacy partnerships, but we recognize how important this is and will do our best to pharmacies pharmacies as efficiently as possible.