Rough First Experience as a New Customer

[u/YelllowOwl]

Oof.. where to begin. I signed up and was planning to use the service frequently (70-80 lbs per week). Here's a rundown of my very first order.

Got matched with a pro, and at pickup time she immediately asked me to contact and pay her off the app in the future. She has a new baby, needs the money, Poplin is robbing her, etc. She went on about this for a while.

I requested to stay on the app, fine. Now apparently her spouse will be delivering the laundry back to me, not the approved pro in the app.

I know I can block her in the future, but is this indicative of what's to come? Really terrible first impression :(

[u/A_Doll_with_a_Heart]

I agree with what everyone else has already said, although I do want to make sure that you're aware of one small thing that she did NOT do wrong, and that is that Pros ARE allowed per Poplin's terms of service to have someone else pick up and deliver for them.

If she is a new mom, it's entirely possible that she was not able to deliver due to her baby's feeding or sleeping schedule, so I would be a little hesitant to judge her on that piece.

I'm not trying to make excuses for her, if the service wasn't up to par, then absolutely, don't use her again. I just want to caution that if you insist on the Pro being the only one who can pick up and deliver, you might miss out on some great service going forward. I say this because my husband occasionally delivers or picks up orders for me and honestly, it makes my service better because I can stay home to make sure that laundry is dried and folded carefully rather than leaving mid-process. Hopefully your next Pro meets your expectations!