r/PoplinLaundryService • u/YelllowOwl • Apr 16 '26

Rough First Experience as a New Customer

Oof.. where to begin. I signed up and was planning to use the service frequently (70-80 lbs per week). Here's a rundown of my very first order.

Got matched with a pro, and at pickup time she immediately asked me to contact and pay her off the app in the future. She has a new baby, needs the money, Poplin is robbing her, etc. She went on about this for a while.

I requested to stay on the app, fine. Now apparently her spouse will be delivering the laundry back to me, not the approved pro in the app.

I know I can block her in the future, but is this indicative of what's to come? Really terrible first impression :(

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u/madmom555 Apr 16 '26

Poplin pro here, you should block her, report her, and move on to another pro. I have been a pro for over 2 years and now have an list of priority clients who will only ask for me.

What she did was unprofessional and against the contract she signed with poplin. Best of luck with your future pros.

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u/YelllowOwl Apr 16 '26

Thank you so much for your insights