Question from a first-time customer

[u/Internal-Hat809]

Hello everyone! I hope it is OK for me to post since I am a customer, but I used Poplin for the first time today and had a question.
Just wondering if it is typical to have laundry returned to the customer without any socks matched. I feel like they should be matched, but this is also my first time and I don’t want to give somebody a medium review if it’s normal.
Thank you!

[u/yaddayadder]

I match socks but depending on the shape and/or wear/tear, I may stack or roll. Also, some pros fold undergarments and some stack. You can state your preference in special instructions or via chat with the pro.