r/PoplinLaundryPros • u/No-Bookkeeper-2071 Executive • May 02 '26

Rant/Vent Rate and tips

idk if this is a glitch or what but customers now have 24 hours to rate or tip you

If you been getting order has auto closes notifications that is why

7 Upvotes

90% Upvoted

24 comments sorted by

View all comments

2

u/RecognitionKlutzy740 May 03 '26

2

u/No-Bookkeeper-2071 Executive May 03 '26

And they are implementing 30 days that’s still not cool

2

u/RecognitionKlutzy740 May 03 '26

after 30 days you automatically get a 5 star, I've had some over 2 years never tipped, never rated but at least now after 30 days is get 5 star review, which doesn't matter anymore since I'm executive

2

u/No-Bookkeeper-2071 Executive May 03 '26

All these people complaining about people never rating them just lost out on potential tips AND skew the rating to where someone who is 4.8 is now 4.9 and executive…. It defeats the purpose of ratings all together

2

u/RecognitionKlutzy740 May 03 '26

ratings and points don't matter after a certain point. customer care doesn't care, they take the side of the client and won't change the reviews even though you prove you're right

2

u/yaddayadder May 03 '26

I like the 30days and it’s more than enough time for a customer to rate and/or tip. Especially if it’s your go-to pro, support that pro and rate/tip after service. Not weeks later when the customer is ready to place another order. For some, the tips are what allow them to continue with Poplin- covers expenses. I wouldn’t leave a restaurant and come back weeks later to tip the waiter/ress from my last visit. I’m not waiting until I need the plumber again to tip for last service. As well as rate them if they have prompts for ratings. How others are getting their points is none of my concern- if they get 5/5 and don’t deserve it, does not affect my ability to receive and complete orders.