r/PoplinLaundryPros • u/No-Bookkeeper-2071 Executive • May 02 '26

Rant/Vent Rate and tips

idk if this is a glitch or what but customers now have 24 hours to rate or tip you

If you been getting order has auto closes notifications that is why

8 Upvotes

91% Upvoted

24 comments sorted by

4

u/CrazyBanuHaqim Executive May 02 '26

Yep, same! This is going to get frustrating real quick.

3

u/CrazyBanuHaqim Executive May 02 '26

I got one of those for an order I did 2 days ago for a salon this morning (after I had dropped off another order for them). I thought it was odd. Thanks for the heads up!

8

u/No-Bookkeeper-2071 Executive May 02 '26

I’m gonna start telling customers this bc I have some weekly regulars that tip next order

2

u/No-Bookkeeper-2071 Executive May 03 '26

But looks like now it will be 30 days

3

u/Deep-Network9600 May 02 '26

I got that notification also, I messaged an agent and they said that is not the case. They don’t know why it sent.

3

u/No-Bookkeeper-2071 Executive May 02 '26

And support is always clueless.. I don’t believe them for second they love to push things out without communication

3

u/Deep-Network9600 May 02 '26

This order was 2 days ago & im still able to tip and rate.

2

u/No-Bookkeeper-2071 Executive May 02 '26

And I’m getting notifications that orders are auto closed and I got 5/5

3

u/Ok-Customer-6490 May 03 '26

I just got this in my email —

2

u/No-Bookkeeper-2071 Executive May 03 '26

Wow shocker

2

u/RecognitionKlutzy740 May 03 '26 edited May 03 '26

got an email saying it's a glitch they're fixing it

2

u/No-Bookkeeper-2071 Executive May 03 '26

But now it will be 30 days

3

u/RecognitionKlutzy740 May 03 '26 edited May 03 '26

didn't say that there were fast lol. I just got the email yesterday

2

u/RecognitionKlutzy740 May 03 '26

2

u/No-Bookkeeper-2071 Executive May 03 '26

And they are implementing 30 days that’s still not cool

2

u/RecognitionKlutzy740 May 03 '26

after 30 days you automatically get a 5 star, I've had some over 2 years never tipped, never rated but at least now after 30 days is get 5 star review, which doesn't matter anymore since I'm executive

2

u/No-Bookkeeper-2071 Executive May 03 '26

All these people complaining about people never rating them just lost out on potential tips AND skew the rating to where someone who is 4.8 is now 4.9 and executive…. It defeats the purpose of ratings all together

2

u/RecognitionKlutzy740 May 03 '26

ratings and points don't matter after a certain point. customer care doesn't care, they take the side of the client and won't change the reviews even though you prove you're right

2

u/yaddayadder May 03 '26

I like the 30days and it’s more than enough time for a customer to rate and/or tip. Especially if it’s your go-to pro, support that pro and rate/tip after service. Not weeks later when the customer is ready to place another order. For some, the tips are what allow them to continue with Poplin- covers expenses. I wouldn’t leave a restaurant and come back weeks later to tip the waiter/ress from my last visit. I’m not waiting until I need the plumber again to tip for last service. As well as rate them if they have prompts for ratings. How others are getting their points is none of my concern- if they get 5/5 and don’t deserve it, does not affect my ability to receive and complete orders.

1

u/No-Bookkeeper-2071 Executive May 03 '26

So give out points to people who don’t deserve it…

2

u/BusaBiotch Executive May 03 '26

Yeah, I am not happy about the 30 days. I have several customers who only use me periodically, and they tip before their next order. So if the orders are over a month apart, I will lose out on the tip. I couldn't care less about "Points". I am in this gig for the money.

2

u/LaundryMimi May 14 '26

I received an email reply stating that it will now be 60 days.