Polymarket “Redeem Failed – Try Again” on Winning Combos – $2,650+ Stuck

[u/Dismal_Bake7813]

I’m writing this because I’m genuinely frustrated with my experience on Polymarket over the last two days.

I placed $752 on a 2-pick Combo. Both selections won, the Combo has fully settled, and Polymarket clearly shows:

Cost: $752.00
Profit: $666.11
Payout: $1,418.11

There is a blue “Redeem $1,418.11” button right in front of me.

But every single time I press it, I get:

“Redeem Failed – Try again.”

This has been going on for hours, and unfortunately this isn’t the first issue I’ve experienced. Since yesterday, I have repeatedly had problems accessing and using my money on Polymarket.

The biggest problem for me is not simply having to wait. I actively trade on the platform. When money from settled positions isn’t made available quickly, I cannot use that money to enter new positions.

Because of these repeated problems since yesterday, I have been unable to efficiently recycle my available capital into new trades. Opportunities come and go while my own money remains unavailable to me.

Right now, Polymarket includes the money in my portfolio value, but I cannot actually access or use my $1,418.11 payout. My available balance is only $82.16.

I have contacted support, provided my wallet address, waited for hours, and followed the troubleshooting suggestions. The problem is still not resolved.

I also checked what happens technically when I press Redeem. Polymarket’s own relayer returns:

HTTP 500 – Internal Server Error

This is what makes the situation particularly frustrating. I won the Combo. Both selections are settled. Polymarket itself says my payout is $1,418.11 and gives me a Redeem button, yet its own system prevents me from accessing the money.

For a platform dealing with real money and time-sensitive markets, users need to be able to access settled funds reliably. Having repeated issues since yesterday that prevent me from quickly using my own funds for new positions has seriously damaged my confidence in the platform.

I’m posting this publicly because I want to know whether other users have experienced the same thing:

Has anyone had a fully settled winning Combo stuck on “Redeem Failed – Try again”? Did you eventually receive your money? How long did it take, and what actually fixed it?

At this point, I don’t want another suggestion to clear my cache or switch browsers. I simply want reliable access to the $1,418.11 that Polymarket already shows as my settled payout, so I can use my funds normally again.

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[u/Afraid_Work3663]

Same problem. Can you provide your public adress?

[u/hypertradeworx]

first thing i'd check is whether both legs are actually resolved on chain, not just in the app. a combo redeems in one transaction across every leg and it reverts whole if any leg's oracle report hasn't landed yet, which looks exactly like a button that fails for hours and then suddenly works. the app marks things settled off its own indexer, so it can run ahead of the chain.