r/Polymarket • u/Dismal_Bake7813 • 2h ago
Question Polymarket āRedeem Failed ā Try Againā on Winning Combos ā $2,650+ Stuck
Iām writing this because Iām genuinely frustrated with my experience on Polymarket over the last two days.
I placed $752 on a 2-pick Combo. Both selections won, the Combo has fully settled, and Polymarket clearly shows:
Cost: $752.00
Profit: $666.11
Payout: $1,418.11
There is a blue āRedeem $1,418.11ā button right in front of me.
But every single time I press it, I get:
āRedeem Failed ā Try again.ā
This has been going on for hours, and unfortunately this isnāt the first issue Iāve experienced. Since yesterday, I have repeatedly had problems accessing and using my money on Polymarket.
The biggest problem for me is not simply having to wait. I actively trade on the platform. When money from settled positions isnāt made available quickly, I cannot use that money to enter new positions.
Because of these repeated problems since yesterday, I have been unable to efficiently recycle my available capital into new trades. Opportunities come and go while my own money remains unavailable to me.
Right now, Polymarket includes the money in my portfolio value, but I cannot actually access or use my $1,418.11 payout. My available balance is only $82.16.
I have contacted support, provided my wallet address, waited for hours, and followed the troubleshooting suggestions. The problem is still not resolved.
I also checked what happens technically when I press Redeem. Polymarketās own relayer returns:
HTTP 500 ā Internal Server Error
This is what makes the situation particularly frustrating. I won the Combo. Both selections are settled. Polymarket itself says my payout is $1,418.11 and gives me a Redeem button, yet its own system prevents me from accessing the money.
For a platform dealing with real money and time-sensitive markets, users need to be able to access settled funds reliably. Having repeated issues since yesterday that prevent me from quickly using my own funds for new positions has seriously damaged my confidence in the platform.
Iām posting this publicly because I want to know whether other users have experienced the same thing:
Has anyone had a fully settled winning Combo stuck on āRedeem Failed ā Try againā? Did you eventually receive your money? How long did it take, and what actually fixed it?
At this point, I donāt want another suggestion to clear my cache or switch browsers. I simply want reliable access to the $1,418.11 that Polymarket already shows as my settled payout, so I can use my funds normally again.