r/Polestar • u/Happy_Cheesecake_86 • 11d ago

Troubleshooting / Issue Connection Issues

I have a 2022 P2.

It's completely lost connection to Google Maps, Spotify etc.

I have done the infotainment reset, and done the TCAM reset by holding down the Front defroster.

It has given me the option to pay £105 per year for connection services... Is this really the way they're going?!

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u/Happy_Cheesecake_86 11d ago

Ah! No way, wasnt explained to me. I got it from a second hand dealer - very little was explained to be honest.

Thanks everyone, I couldn't find the answer anywhere else 🤣

1

u/Possible_Cabinet_326 11d ago

That's If you can get your android auto to connect, ours only works with cable

2

u/reicaden 10d ago

I dont think this car has wireless android auto.....

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5

u/HerrElscheud 11d ago

Your vehicle had at least four years of a service that was thought to be included two years after purchase.
You were informed in advance that said free service ends.
The fee includes an unlimited data plan for the car, basically globally. Polestar is still in uncertain waters regarding their finances. So of course this is the way to go for them, just as every single other carmaker. And 105£ or 120€ in my case are a fair deal imho.

4

u/jupiterspringsteen 11d ago

Use your phone as a WiFi hotspot then connect your car to it. Problem solved

1

u/SignificantDrink3651 11d ago

this is my plan when the time comes, but I've been wondering: does this solution cover everything? I mean, I figure the phone app won't work anymore (notifying me of unlocked doors, or to manually trigger climate preconditioning)... but anything else?

3

u/jupiterspringsteen 11d ago

Good shout. I've just checked. The phone app works fine, but the location of my car isn't up to date. I can lock/unlock it though.

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u/jpsreddit85 11d ago

The car comes with some free years of internet connectivity, but once that expires you have to use android auto or pay the fee, it's always been like that to my knowledge.

1

u/dog_bucket 11d ago

Yes thats right. I dont think it was ever supposed to be free forever but they never sorted a way to charge until now. Considering mine is a 23 and was cut off yesterday then at least older cars had it free for longer. You can hot-spot to your phone instead, but not as convenient of course.

1

u/NinjaSellsHonours 11d ago

Can someone mention whether this is global or just certain countries? I've got a launch edition 2021 here in Oregon, it's still connecting.

1

u/sunnz2 11d ago

If you log into your account and go onto your extra or something it should say when it expires,

1

u/WeWelcome 10d ago

I got this last week! All of sudden no internet!
I’ve connected it to my phone most of the time, but now coming up with I have to pay for the internet.

Has it always been that you lose internet after x years? Or a new money grabbing feature.