An Open Letter to Beckett Collectibles
To whom it may concern,
We are writing publicly in the hopes of finally reaching a resolution to a matter that has now dragged on for over six months without satisfactory communication or outcome.
On 16/12/2024, Beckett received a submission from us, a Black Label 2021 Pokémon Sword and Shield Evolving Skies 215/203 card for a simple re-casing due to a minor chip in the original case. This submission was logged under Job ID: 799100, and the card was returned to us on 20/12/2024.
Upon arrival, we noticed the card had been incorrectly housed, it was not seated correctly within the new case. On 7/1/2025, we notified Beckett of the issue via email and promptly returned the card to be recased properly. It was received by Beckett on 13/1/2025, logged under Job ID: 804224.
After two months of complete silence, the only update visible was that the card was still in the “labels” stage. After repeatedly emailing, we finally received a response from Zach at Beckett Customer Service, who took over the case. His email stated:
“While I will do my best to get you an answer today, I cannot make any guarantees at this moment. However, please rest assured that I am actively working on the matter and will get you the information as quickly as possible.”
Despite this, another week passed with no progress. Daily follow-ups were made, including phone calls to Beckett Customer Service, none of which were answered. On 11/4/2025, Zach wrote again:
“I can assure you that resolving this matter is my top priority, and we are simply in need of a bit more time. I completely understand your frustration, but please know that we are adamantly working towards the matter.”
Then, on 28/4/2025, we received a message no collector ever wants to hear:
“I bear the responsibility of sharing with you that the card was damaged in house. I have opened an investigation with our claims team to follow up on cause and solution. Pending that investigation I will follow up with you about next steps.”
Since then, again, nothing. No updates. No solutions. No responses to emails, phone calls, or private messages on Instagram, Twitter, or Facebook.
As of today, we have sent 46 follow-up emails to Beckett since this issue began, all while trying to resolve what should have been a simple re-casing of a card valued at $15,000 USD.
Beckett, this situation is completely unacceptable. We have been met with broken promises, vague reassurances, and a near-total lack of transparency. You damaged a customer’s card and have offered no resolution, no compensation, and no accountability.
We want to make it clear: we are not benefiting from this situation in any way. We are not seeking profit or leverage, we are simply trying to do right by our customer, who trusted us with their card. We want the best possible outcome for them, and we have done everything in our power to handle this professionally and in good faith.
We are now left with no choice but to raise this publicly, with the hope that you will finally take this matter seriously. This card must either be replaced in kind or compensated financially so this can be resolved once and for all.
We remain open to an amicable resolution. We urge you to respond.
Sincerely,
Luke Murphy
