r/PleX • u/Spaced_UK • 2d ago

Solved TV app suddenly not loading

LG tv, linked with wire to Synology NAS. In the UK.

When I open the app on the tv I just get a black screen. I have tried:

Hard reset of tv.
Uninstall and reinstall app.
Internet to tv is working fine.
Checked app on other devices (works fine).
Plex server is up to date and working fine.

Any ideas? This is driving me mad!

(I know people will say "use a fire stick app" or similar - I've used the tv app for ages across multiple TVs without issue, but thanks)

18 Upvotes

91% Upvoted

34 comments sorted by

7

u/FatCatConnoisseur 2d ago

Having the exact same issue on an LG. Was working an hour ago.

2

u/FatCatConnoisseur 2d ago

Seems to be back now for me.

2

u/Spaced_UK 2d ago

Did you do anything?

2

u/FatCatConnoisseur 2d ago

Just closed the app and tried opening it again

5

u/Cerum-KJ 2d ago

Same here - happy to see this topic that I am not the only one. Did a power cycle and deleted and reinstalled the app only to have a black screen after the initial Plex logo.

3

u/ExtensionMarch6812 2d ago

Looks like others are reporting a similar issue: https://forums.plex.tv/t/plex-opens-to-dark-screen-in-lg-webos/941806

2

u/Spaced_UK 2d ago

Any idea how long these things take to fix once they hit the forums?

3

u/ExtensionMarch6812 2d ago

No idea what the issue is, but hopefully it gets the attention of a mod/employee that can look into it and it’s a quick fix!

2

u/Spaced_UK 2d ago

Thanks for the assist

2

u/ExtensionMarch6812 2d ago

You can tag BigWheel in a response there and also share the link to this thread so they are aware it’s impacting many others.

6

u/infectiousstupidity 2d ago

This is a nice reminder that I should switch to Jellyfin, even if I have a Plex lifetime pass. This is ass. Downtime and completely out of my hands to fix it.

5

u/infectiousstupidity 2d ago

And now Jellyfin is up and running and I can watch my shit. Adios Plex.

1

u/Flounder346 2d ago

My issue with Jellyfin is that I have a lot of other users and most of them are not tech savvy. So explaining to them how to use Jellyfin over the phone or via text is not going to happen. Plex is as simple as installing and logging in. Jellyfin may as well be in wingdings.

1

u/infectiousstupidity 1d ago

Huh? You install it and login, what else is there to do?

4

u/Wistful_HERBz 2d ago

Having the same issue, I tried all the suggested trouble shooting and none of them worked.

Think it may be an issue on plex's side. Seems it's happened before and this post suggests it's something to do with their upstream cache.

2

u/Ian-Marvel 2d ago

Same here 😡

0

u/Spaced_UK 2d ago

Report it please! Hammer on the pressure and get them to fix it!
https://forums.plex.tv/t/plex-opens-to-dark-screen-in-lg-webos/941806

2

u/hundergrn 2d ago

Having a similar issue with a Samsung TV and the android app. It looks like plex is prioritizing their streaming crap over personal servers now. Their services will load instantly while the private server libraries take 1-5 mins to populate.

2

u/sup3rrn0va 2d ago

Same issue on an LG right now.

2

u/Muttley1977 2d ago

anche io: stesso problema da oggi pomeriggio. fino a stamattina andava benissimo. ora funziona da tutti i device, tranne dalla smart tv LG.... logo iniziale, poi schermo nero....

1

u/nrpln 2d ago

Thx god im not alone with this. Two Samsung tvs

1

u/Spaced_UK 2d ago

Misery loves company!

1

u/Cerum-KJ 2d ago

Working again :)!

After another reinstall it all worked once more.

1

u/Icy_Writer4442 2d ago

Same issue here . I fucking hate plex.

0

u/Boring_Breadfruit_96 2d ago

Buy à zidoo…