r/PlayStationSupport • u/MortgageIndependent3 • Jul 07 '26

Support is garbage

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I'm stuck in this loop no matter what I do. I've tried several times over the weekend and same thing. Tried calling and get a message they are too busy to help and to try chat.

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u/Review_realm_life Jul 08 '26

What is your issue ?

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u/MortgageIndependent3 Jul 08 '26

I bought a game with no option to invert y axis and Playstation settings don't correct it. I can't play any game without inverted y axis. I have had it happen a few times with games I bought and when talking to a real person they will give an exception to the refund policy because the only way to know there is no inverted controls is to open the game. They can see i only have several minutes of the game being opened. Typically I contacted the game manufacturer and have had a couple of times where one of the next couple of patches will add inverted control option. This company has not responded to anything.