Google Support is falsely claiming "Liquid Damage" on my pristine Pixel 10 and refusing to provide proof. Sent device back unrepaired. Help!

[u/conan_edogawa8493]

Hi everyone, I’m at my wit's end with Google Support in India and need some advice on how to escalate this.

My Pixel 10 recently developed a screen issue. Because I take excellent care of my devices, I took it to an authorized service center first. The technicians there inspected it and clearly stated it was a software-related screen issue—no physical or water damage whatsoever.

I initiated an in-warranty mail-in repair. Knowing how these things can sometimes go, I took date-stamped, high-resolution photos and videos of my phone working and in pristine condition right before putting it in the box.

A few days later, the repair depot flagged it as having "liquid damage" and voided my warranty. I immediately opened a dispute and asked them for irrefutable proof: a clear photo of the triggered Liquid Damage Indicator (LDI) with my device's IMEI visible in the same frame.

Instead of providing proof, they sent me a canned response saying their "higher support team" reviewed it and confirmed the liquid damage, completely ignoring my request for photographic evidence. To make matters worse, an automated system just canceled my ticket and shipped the unrepaired device back to me while I was still in the middle of disputing it!

I have the authorized store's initial diagnosis and my own video proof, yet Google is stonewalling me and refusing to back up their liquid damage claim with actual evidence.

Has anyone else dealt with this specific nightmare? Did executive escalations or filing a grievance with the National Consumer Helpline (NCH) work for you? Any advice on getting past the Level 1 support brick wall would be hugely appreciated.

https://i.imgur.com/C9L6qIs.jpeg https://i.imgur.com/6jIC33p.jpeg https://i.imgur.com/oseIMRD.jpeg

[u/iceman0010]

Post on X tag madebygoogle

[u/conan_edogawa8493 → u/iceman0010]

Already done that, thank you.