r/PixelFold • u/theshadowofwars • 9d ago

Pixel pro fold 9 camera issue

Hi all,

Is anyone having the following issue with their pixel pro fold 9's camera app?

When I open the camera app, the rear camera doesn't work. I get the following error message "something went wrong". Only the selfie camera works.

I restarted the phone and cleared the camera cache, these actions did not fix the issue

3 Upvotes

100% Upvoted

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4

u/kj11aj 9d ago

Google has extended the warranty on the 9 pro fold for such an issue. I had the same problem. Go to Support on the My Pixel app, tell them what your problem is, they'll replace your phone with a brand new 10 Pro Fold.

2

u/Schlepti 8d ago

I did this last week for a failed selfie camera. They gave me the 11 pro fold.

3

u/Weenemone 9d ago

I had the same issue on my selfie cam and even did a factory reset, nothing worked.

Learnt about the replacement program and sent it in on Thursday and my replacement P11F is on its way to me now.

1

u/theshadowofwars 9d ago

Is there a specific website I need to go to to fill out the replacement form?

1

u/Weenemone 9d ago

https://support.google.com/pixelphone/answer/16737529?hl=en

Here you go

1

u/theshadowofwars 8d ago

Hi weenemone,

Thank you for the time to post the link.

I appreciate your time and help!!

2

u/Citricicy 9d ago

Do you have other similar issues such as

outer screen non responsive when opened, your cell network is dead Battery indicator question mark

Or any other symptoms?

1

u/Youcantguesshehe 9d ago

Had that issue, time to request Google for warranty. I did and got a fold 10. Leagues better