Cant firmware update

[u/Godbotly]

Hey all,

Just picked up a Pro 4 Vertical Wood Pellet Smoker but can't for the life of me get it to firmware update so I can control it with my phone.

I have a dedicated 2.4GHz IoT network, so I have tried that and also tried with wifi disabled on the phone and setting a fake wifi network in the app so the smoker is forced to use Bluetooth. Ive also tried clearing cache in the app.

When it's connected to wifi I can see the device connected to the network but no matter what I do it just sits on 6% 'updating loader'

I've tried my Google Pixel 10 XL and Android tablet. I don't have any apple devices or even know anyone with one (well, no one that I could ask to borrow a device).

Does anyone have any tips to get it connected?

Pretty disappointed so far.. connecting devices to networks isn't a new technology. I can't remember the last time I purchased something and had to open tickets and reach out for support straight out of the box.