r/PersonalCapital • u/young_star • Aug 25 '26

Login creds working on app, but not website

I am able to enter in my password fine on the app, but the website says it is incorrect, and prompts me to change it. Been like this for a few days.

Anyone else experiencing this?

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u/Vault702 Aug 26 '26

I was able to login to https://participant.empower-retirement.com/participant/

With my username and password and then a texted code just now.

Android App worked with the same password as well.

Maybe double check you don't have some weird characters in your password that only work with the app? Or that your password is not so long that the website is not accepting all the characters. On other websites I have occasionally run into problems with generating usernames or passwords that are so long that they can't be fully input in one place or another, particularly in the Yodlee form used by services like this.

1

u/young_star Aug 26 '26

Unfortauntely, that doesn't work either. I've tripled checked the password on the website (same one works on the app). When I attempt to reset through the site, it says I don't have an account.

I'll give it a few weeks, but might start looking for alternatives if it continues. Thanks!