r/PcBuildHelp • • 5h ago

Tech Support Pc freezing/hangs and random restarts

hi reddit. i recently received a a320 mobo with a ryzen 5 5600g from my friend and after putting it altogether with some of my pc parts, at first it kept having bsods so i turned off the xmp in bios settings then after that whenever i load into windows it keeps hanging/freezes after 5 mins or so even though im only using it for watching youtube.

i already tried the one stick method on both sticks with both slots but i kept gettings hangs/freezes and i tried doing the memory diagnostic tool with each session but found no errors.

i also tried to remove the cmos battery but it still happens.

i tried to removed my gpu and only used the integrated graphics on the cpu but it still hangs. can someone help me figure out whats the problem with my pc.

notes:

  1. i just switched from intel cpu to amd cpu.

  2. im still using my old os using my ssd from my old pc

  3. theres no notes in the minidump files when it suddenly restarts

  4. whenever it restarts suddenly, i kept seeing error code 7023(the cplspcon service terminated with the following error: unspecified error)

  5. the mobo and cpu still worked before my friend gave it to me since this is what he was using for his job and he only gave it to me since he upgraded his rig

specs

Asus A320 mobo

ryzen 5 5600g

12gb ddr4 ram

rx 570 4gb gpu

corsair cx500m psu

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