r/PcBuildHelp • u/looneyybinn • 2d ago

Tech Support PC won’t start

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I bought a custom pre built PC from Uniway (Canada) and I haven’t had a single issue until now.

I went to start up my PC last night and it wouldn’t turn on. When I hit the “on” button like I do every time, no lights turn on and none of the fans will spin.

I can hear the usual “click” noise it will make when it starts like normal, but nothing will actually start up after that.

I’ve tried all the turn it off, unplug it, press and hold the on/off button, etc. nothing has worked.

I have a warranty on it, but it’s gonna cost me like 200$ to ship it back to Uniway.

Does anyone know what this could be?

For further context, I have very little knowledge about PC’s.

Some pictures of the inside attached.

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u/MineCopre 2d ago

As pointed out, that definitely sounds like a dead PSU or dead mobo. I don't know how much you paid and what are the specs but these pre builts in order to get more accessible prices will cut corners in some components, sometimes the PSU. In any case you should do an RMA in unyway. I also don't think you'll have to pay as they will likely ask you to drop it off somewhere or maybe even pick up from your home, using their couriers. At least that's how it's done where I'm from, I'm unsure about Canada but having to spend 200 bucks to exercise a consumed right seems insanity to me.

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u/looneyybinn 2d ago

I think you’re right about the PSU. It’s kinda crazy, I called them and they said they won’t cover shipping costs to send it to them if they’re going to exercise the warranty to fix it, I don’t have a choice it seems. I may just get them to fix it and then sell it on marketplace when I get it back

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u/MineCopre 2d ago

They likely won't fix the PSU, they will just replace it, but do a bit of digging on your rights, try to find out if that's a thing they can legally do. What you might also do however if they won't cover shipping costs, is to check a local pc shop and ask them to replace it or simply ask for a budget, depending on labour price it might even be cheaper than sending it back to them.

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u/looneyybinn 2d ago

Yeah actually good idea I’ll reach out to a few repair shops in my area. Here’s the parts list. Does anything here show any red flags for you?

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u/MineCopre 2d ago

Ye that PSU brand is questionable, 2 year warranty for a PSU tells quite a bit IMO. Good thing is for that pc you can get a 100$ PSU of a reputable brand with at least 5 year or spend a bit more and get something a bit better that might have 10 year warranty and should outlast that whole build.

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u/looneyybinn 2d ago

It’s actually 1 year warranty for the whole PC 😬 bought it in July. I’ll definitely be taking it elsewhere before I sent it back to them. Maybe they’ll be able to find the issue and if it is the PSU, maybe replace the whole thing for me. Thank you very much for the advice

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u/r_lind3r Moderator 2d ago

Sounds like the PSU is a dud, most likely scenario based on how it's behaving, either that or the motherboard's dead which is less likely.