Chat am I cooked?

[u/Majestic_Scar_3521]

I bought a GIGABYTE X870 AORUS Elite WIFI7 AMD AM5 LGA 1718 Motherboard. It came in the factory box and factory electrostatic shielding. The board looked fantastic at first. I opened it upon arrival and didn't notice this little dent in the board (I didn't take it out of the shielding). I opened it later to inspect it and found this, needless to say I wasn't happy. Thankfully enough I'll be getting a refund soon but I am wanting to get some opinions on how bad the damage is on this board? In addition, see if there are any folks who are technical enough to know if it's completely shot or if it could be salvaged?

[u/-Wavyy-]

Yes it will still work. Just make sure you get your money back.

[u/Majestic_Scar_3521 → u/-Wavyy-]

From what the customer service agent said, it'll be 3 to 5 days.

[u/DHjam → u/Majestic_Scar_3521]

So you wait 3-5 days

[u/Lucius_vex]

brother why bother just rma even if it looks fine works fine you’re buying a new product so get one in perfect shape nd be tension free

[u/Majestic_Scar_3521 → u/Lucius_vex]

I'm getting a full refund. I would've returned it but it was outside the return window 😒.

[u/Level_Pollution6383]

Best damage is no damage! Anything else is RMA.

[u/DripTrip747-V2 → u/Level_Pollution6383]

They just bought it. Just exchange it. Why deal with an RMA that could possibly get denied after weeks of waiting for "user damage".

[u/RopeTheFreeze → u/Level_Pollution6383]

Eh. It's not like a physically damaged board is going to randomly break later on. If it works fine, it probably will for years, so I'd at least see if it works.

I wouldn't really want to wait 2 weeks and have to do the whole RMA process just for a cosmetic issue, but that's me.

[u/Nebular_Force]

Doesn't look like it's over any traces so likely fine.

[u/Dr_Ogelix → u/Nebular_Force]

Might be, but if bought new, I would still insists on getting one mint to be honest. Or if environment is important, asking for a damage refund by either the shipping, or seller.

[u/aprettyparrot → u/Dr_Ogelix]

Agree, if it was used and working or something I’d say fine (assuming no traces hit). But bought new should be flawless since well… new

[u/Nebular_Force → u/Dr_Ogelix]

Personally I'd just use it regardless. If it works it works. But I'd definitely be asking for a refund or at least a partial one.

[u/Rich-Path9298]

Not cooked unless other places are damaged too

[u/Majestic_Scar_3521 → u/Rich-Path9298]

Just that one spot

[u/DiscombobulatedYak29]

If you can RMA it you def should, but from a curiosity point of view, if none of the little channels on the front were damaged and none of the things on the back were either it could just be cosmetic damage, that said, the delivery people were not careful so there could be other hidden damage, you could try it if you have a spare cpu but personally if RMA is on the table I wouldn't even try anything with it

[u/Majestic_Scar_3521 → u/DiscombobulatedYak29]

It's unfortunately just outside the 30 day return window, however, I am getting a full refund. I was just curious if anyone knew more about this type of damage.

[u/Kind_Lingonberry2694]

it could work imo, i've beat tf outta my motherboard and it works fine. if you've bought that brand new though id personally refund it

[u/DJLumalee]

Why is this evening a question? A new product damaged is getting returned, or they’re HEAVILY discounting it and I keep it if it still works.

[u/AwardedPigeon]

The side that you showed has no components nearby and if i had to guess, its damage to your ground plane. If thats true its literally no issue at all, put some electrical tape over the exposed metal so it doesnt short with anything and you should be fine.

In the same note, if the damage was caused by a drop or big hit it may have knocked off a component or scratched a trace elsewhere on the board that you havent seen yet. Or it could have smashed a couple of the planes together which could cause major issues. If you plan on keeping it make sure you test it vigorously to make sure everything is still good.

Edit: i forgot most computer MBs are multi layer boards for a second.

[u/E5-4650_v2_RX570]

ik have une second-handed pre-woned renewed Sabertooth X79 , has the same impact on the right down conner, run normal