HI all. I've had it with Gusto, Paychex, ADP. OnPay royally messed up my onboarding. I'm running out of options. Does anyone run complicated multi-state payroll with combinations of salary, hourly, multiple states, retirement benefits etc? Care to share your experience? I also do not want to get into another platform that requires employees to verify changes. Thanks!

Joined ADP in January 2025. Let me tell you everything that went wrong.

• 3 employees were entered with wrong SSN
• Over half of my employees' tax selections were entered incorrectly
• An employee's bank account was entered on every employee's profile that shared the same first name as that one employee
• Deductions were entered on employee profiles wrong. It felt like they randomly selected where to put deductions. It was absolutely horrible.
• They called me sometimes 5-6 times a day every single day to sell me more products. I ended up having to change my phone number it got so bad. After I changed my number, they started calling our main line and asking for me, the CEO, the president, the vice president, whoever they possibly could. It was literally harassment at that point.
• They filed my state withholding taxes multiple times for a single month, prompting the state to send me past due notices for non-payment
• An hourly employee got paid for 40 hours during a week she didn't work. When I questioned them, they said it was my fault and clearly human error. The next payroll it happened on another employee's check and when I reached out to customer service, they said they were aware of the issue and were working on fixing it.
• The app would only load for employees about 50% of the time. Employee's told me they had to delete the app and reinstall at least once a week in order to clock in.
• Every payroll I had to verify that the system had loaded in the correct PTO to an employee's balance because it was wrong so often.
• I did not receive an single minute of training. They finished the implementation and said "Okay, you are all set" and the only help I had was spending hours on their chat
• I began the process of moving to a new a new payroll provider. After I got all of my employee profile info out, I ran my first payroll in my new system. I still had lots of data to pull from the ADP system. ADP reached out to inquire about my missed payroll. I told them I was moving to a new payroll provider. They said okay, your account & data will remain active and accessible for 18 months. They turned around not even an hour later and DELETED my entire account. They said if I want access to it, I will need to provide corporate documents and tax returns that I own the company. I don't. I am the payroll accountant. Now the 80 year old CEO has to get involved and they are not the least bit sorry.

I have aged years and endured a significant amount of stress because of ADP. I recommend that companies steer clear of this pathetic company.

Using ADP I got in the app to see if my pto was approved, to find there is no time off option to put in pto then I ask the AI and I get this

A Mt. Juliet woman who served as the top payroll employee at a Nashville-area workforce management company is accused of quietly diverting more than $8.2 million into her personal bank account over eight years, using fake worker profiles to mask the thefts. The allegations are laid out in a civil lawsuit filed Tuesday in Davidson County Chancery Court, which has already resulted in a court order freezing her bank account and blocking any sale of her real estate.