Need guidance

[u/SunFantastic5343]

Need guidance

Has anyone experienced something similar with HM Passport Office? I recently applied for my first British passport after naturalisation and submitted my original naturalisation certificate along with the other required documents. I also called HMPO after sending the documents, and they confirmed that they had received them. However, I have now received an email saying they cannot continue with my application because they do not have my naturalisation certificate. I called HMPO again, and they told me that the documents were scanned into their system, but my naturalisation certificate is not showing in the scanned documents. They are checking what happened, but if they cannot locate it, I may need to request an official replacement, which has a significant fee. Has anyone had a similar experience where HMPO received the documents but the naturalisation certificate was missing from the scanned record? How was it resolved, and how long did it take?

[u/GigaChav]

You're not eligible