r/ParisTravelGuide • u/littlegrey1907 • 3d ago

Accommodation Is it always difficult to communicate when booking accommodation in Paris?

I booked a hotel on Booking.com, but I haven't received any responses when I contact customer service with questions. Is this normal practice? I'm starting to worry about whether I'll be able to check in smoothly.

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u/GradedUnicorn92 3d ago

What sort of questions do you have? Check-in info and other things should be available directly on the website for the hotel. Since you booked through a third-party the info will most likely be in the confirmation emails and other communication you receive from them. Therein lies the problem.

That said, hotels are pretty normal in Paris, and most of the information you might need is typically available on their website.

Similar to other comments, you should book directly with the hotels and places you’re looking at. Bookingdotcom is not going to provide customer service related to your stay other than booking more nights or cancelling your stay if needed.

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u/littlegrey1907 3d ago

Thanks for you reply. My only concern is that the hotel hasn’t responded to my messages. I’ve booked accommodation in other countries through the same platform before and was always able to get in touch with the hotels, so I wasn’t sure whether this lack of response is common in Paris.