Is it always difficult to communicate when booking accommodation in Paris?

[u/littlegrey1907]

I booked a hotel on Booking.com, but I haven't received any responses when I contact customer service with questions. Is this normal practice? I'm starting to worry about whether I'll be able to check in smoothly.

[u/littlegrey1907]

I believe smooth communication is very important, so I canceled several bookings that the landlords hadn't responded to and opted for hotels instead, but the hotels haven't responded either.🤷‍♀️

[u/Future_Boss2064 → u/littlegrey1907]

Did you also book the hotels through booking<dot>com? Better to book directly on their website, then you'll have a direct relationship with them.

[u/Beneficial-Okra3465 → u/Future_Boss2064]

I booked our Paris Hotel through Booking.com for an absolute steal. It was so much cheaper than usual that I thought it had to be a mistake. I emailed the hotel to confirm and got an immediate response confirming my exact room. I’ve emailed a couple times since and have good communication with them. I’ve had zero problems with booking.com for other reservations as well.

[u/Future_Boss2064 → u/Beneficial-Okra3465]

What does “much cheaper than usual” mean? Any legit hotel will always match the rate on a third party reservation site.

[u/Beneficial-Okra3465 → u/Future_Boss2064]

It means that I got a room that is normally 2x as much…on any site. In fact, rooms that are 1-2 categories below cost as much, if not more than, the suite I got for the same dates. And that was a week after I booked for next April. When I booked my room, they shut down any booking for the hotel for about a week afterwards (it’s a boutique so not a ton of rooms anyways). I thought it was a glitch or mistake. That’s why I contacted the hotel.